Dispatch Coordinator
ABOUT US
Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.
We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.
With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.
ABOUT THE ROLE
- Cranbourne – Victoria
- Full-time permanent opportunity + attractive hourly rate + super + working with an awesome team
- Free uniform and safety boots reimbursement provided up to $120.00
- Be part of a 145 year old organisation that puts its people first and has their best interests at heart
As a Dispatch Coordinator at our Cranbourne branch, you will play a key leadership role in ensuring the smooth and efficient daily operation of our delivery functions and, at times, our yard operations. You will manage delivery runs, oversee and support yard duties, liaise directly with customers regarding delivery timings, and assist with yard stock control and replenishment.
Reporting to the Branch Manager, this is a hands-on role that requires strong organisational and communication skills to coordinate with drivers, yard teams and trade customers. You will be responsible for maintaining on-time deliveries, accurate stock movement, and a safe, well-organised yard environment. Your leader will provide ongoing coaching and development throughout.
This is a fast-paced, people-focused role that suits someone with a solid dispatch or coordination background, a proactive can-do attitude, and the leadership presence to guide the yard team every day.
RESPONSIBILITIES WILL INCLUDE
- Managing and coordinating daily delivery runs, ensuring efficient route planning and timely delivery of customer orders
- Managing delivery schedules and confirming delivery dates with customers for all direct-to-site orders
- Managing project builder orders within Frameworks, ensuring delivery dates, stages and order timelines are accurately maintained
- Maintaining accurate Purchase Order and Sales Order dates within Frameworks to support delivery scheduling and customer commitments
- Liaising directly with customers regarding delivery timings, back orders or changes to schedules
- Overseeing daily yard operations, ensuring workflow efficiency, task allocation and stock control are maintained
- Conducting load checks to ensure accuracy and safety of loading and unloading
- Assisting with yard stock management, including replenishment, cycle counts and reporting variances to the Branch Manager
- Providing leadership and guidance to the yard team, ensuring tasks are completed safely and efficiently
- Updating and maintaining delivery schedules, run sheets and truck inspection records
- Coordinating with warehouse staff to ensure customer orders are ready for dispatch on time
- Working collaboratively with the Branch Manager to identify and act on customer-focused opportunities
- Ensuring compliance with safety policies and company procedures across all dispatch and yard activities
- Reporting hazards, near misses and incidents promptly via Donesafe
- Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community
QUALIFICATIONS AND SKILLS
- 3+ years' experience in a similar dispatch, coordination or logistics role within a trade or manufacturing industry (preferred)
- Current Forklift Licence (preferred)
- Drivers Licence
- Proven experience in dispatching, coordination or a similar leadership role (preferred)
- Understanding of the local Cranbourne market and delivery areas (preferred)
- Strong computer skills, including proficiency in dispatch software and MS Office Suite
- Excellent organisational and multitasking abilities, with a focus on accuracy and efficiency
- Exceptional communication and interpersonal skills, including phone manner and issue resolution
- Ability to work effectively under pressure and adapt to changing priorities
- Demonstrated leadership skills with the ability to motivate a yard team and set clear expectations
- Trustworthy, energetic and analytical, with a strong sense of integrity and a can-do attitude every day
RECRUITMENT AGENCIES
We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.
PERKS
- Take a day off on your Birthday & still get paid for it (subject to eligibility).
- Free Employee Assistance Program (EAP) for you and your family members.
- Uniform provided so you can look the part when customer facing.
- Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
- Team member discounts may be available (T&C may apply).
- Be part of something strong, we really are growing together.
- Your contribution is valued and celebrated; the company culture lives this.
- Work with a great bunch of friendly people who want to see you succeed.
