Internal Sales Team Member

ABOUT US

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

• Myrtleford – Victoria
• Full-time permanent opportunity + attractive hourly rate + super + working with an awesome team
• Free uniform and safety boots reimbursement provided up to $120.00
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart

At Dahlsens, we prioritise our customers more than anything else. As an Internal Sales Team Member at our Myrtleford branch, you will be the face and voice of Dahlsens, providing outstanding service to our trade customers across the front counter, phone and email. You will play a crucial part in overseeing the sales process from start to finish, ensuring seamless transactions and exceptional customer experiences.

Reporting to the Branch Manager, you will be empowered to always act in the customers' best interests. Building strong relationships will be a core aspect of your role, allowing you to quickly establish a network of connections with our trade customers and the broader Myrtleford branch team.

This is a customer-facing, fast-paced role that suits someone who loves a chat, takes pride in accuracy and attention to detail, and brings a positive, can-do attitude every day.

RESPONSIBILITIES WILL INCLUDE

• Providing front-counter customer service to trade customers and walk-ins, with a friendly, helpful and patient approach
• Handling inbound builder phone calls and emails professionally and following up on each enquiry through to resolution
• Processing customer orders and quotes by phone, email and over the counter
• Preparing accurate quotations based on builders' plans, within set timeframes and in line with all Australian Standards (AS/NZS)
• Following up with builders to convert quotes to orders, and keeping them informed of special-order status
• Receipting and reconciling invoices for accuracy, and resolving any discrepancies promptly
• Conducting stock counts and supporting cycle counts and stock takes to maintain stock integrity and accuracy
• Monitoring stock levels to ensure supply meets customer demand at the Myrtleford branch
• Cross-selling product ranges to builders for a one-stop-shop approach
• Supporting our Account Managers and broader branch team with quote preparation and customer service
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

• Understanding of the building process and/or knowledge of building materials and timber (preferred)
• Previous experience in an administration, sales or customer service role (preferred)
• Current Forklift Licence (LF) (preferred)
• Strong background in delivering exceptional customer service, in person and over the phone
• Clear and effective communication skills, both verbal and written
• Meticulous attention to detail and a high degree of accuracy, particularly with invoicing and stock
• Outstanding problem-solving ability and the initiative to find solutions on the spot
• Proficiency with IT systems, or a quick learner in adapting to new technology
• Enthusiastic and ambitious, with a strong desire to learn and build a long-term career with us
• A team player who is energetic, self-driven and committed to working safely every day

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• Work with a great bunch of friendly people who want to see you succeed.

Apply now

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