Retail Assistant

ABOUT US

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

 

ABOUT THE ROLE

Are you someone who genuinely cares about helping customers and takes pride in providing great service? We’re looking for a friendly, reliable Hardware Counter Sales team member to join our Tableland Hardware - Atherton branch. This role is front and centre of our business supporting our trade and retail customers with the right products, advice and service every day. You’ll be the first point of contact for many of our customers. You’ll listen, ask the right questions, and make it easy for customers to get what they need whether they’re builders, tradies or DIYers.

 

Our store is open 6 days a week, this role may require Saturday work on a rostered basis.

 

RESPONSIBILITIES WILL INCLUDE

Prior customer service & retail experience is highly desirable and even better if you have paint, hardware, or building industry background

• Providing warm, professional and helpful service to all customers
• Serving customers at the counter and over the phone
• Offering product advice and solutions with a strong focus on customer care
• Processing sales, orders and payments accurately
• Maintaining a clean, organised and safe counter area
• Working closely with the yard and sales team to deliver a seamless experience

 

 

QUALIFICATIONS AND SKILLS

• Has a genuine care for customers and a positive, can-do attitude
• Enjoys working with people and building strong relationships
• Communicates clearly and professionally
• Is reliable, punctual and a team player
• Has hardware, trade or retail experience (preferred but not essential)
• Is willing to learn products, systems and processes
• Physically fit with the ability to safely lift loads and manually handle goods
• Forklift Licence (LF) Advantageous

 

PERKS

• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• Work with a great bunch of friendly people who want to see you succeed.