Retail Assistant
ABOUT US
Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.
We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.
With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.
ABOUT THE ROLE
Are you someone who genuinely cares about helping customers and takes pride in providing great service? We’re looking for a friendly, reliable Hardware Counter Sales team member to join our Scott St branch. This role is front and centre of our business supporting our trade and retail customers with the right products, advice and service every day. Based on the hardware counter, you’ll be the first point of contact for many of our customers. You’ll listen, ask the right questions, and make it easy for customers to get what they need whether they’re builders, tradies or DIYers.
RESPONSIBILITIES WILL INCLUDE
Prior experience with hardware, or within the building industry is advantageous. The role is well suited to someone with confidence, who enjoys working with people.
- Providing warm, professional and helpful service to all customers
- Serving customers at the counter and over the phone
- Working closely with other departments to deliver a seamless experience
- Handling of all stock is done in a manner to minimise damage and wastage
- Maintain store in a clean and safe manner adhering to workplace health and safety guidelines
- Undertake regular product training with market leading brands
- Ensure orders are prepared on time and in full to meet customer requirements
- Provide assistance where required with other departments
- Monitor stock levels to ensure supply and demand needs are met
QUALIFICATIONS AND SKILLS
- Has a genuine care for customers and a positive, can-do attitude
- Enjoys working with people and building strong relationships
- Communicates clearly and professionally
- Is reliable, punctual and a team player
- Has hardware, trade or retail experience (preferred but not essential)
- Is willing to learn products, systems and processes
- Physically fit with the ability to safely lift loads and manually handle goods
- Exceptional attention to detail coupled with high level of accuracy
- High awareness of site safety and duty of care for your team, staff and site visitors
- Forklift Licence (LF) Advantageous
PERKS
- Take a day off on your Birthday & still get paid for it (subject to eligibility).
- Free Employee Assistance Program (EAP) for you and your family members.
- Uniform provided so you can look the part when customer facing.
- Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
- Team member discounts may be available (T&C may apply).
- Be part of something strong, we really are growing together.
