Retail Assistant

ABOUT US

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

• Deniliquin - New South Wales
• Casual opportunity + attractive hourly rate + superannuation + working with an awesome team environment
• Be part of a 145-year-old organisation that puts its people first and has their best interests at heart

At Dahlsens Mitre 10, we believe in putting our customers first and providing exceptional service from the moment customers set foot into our retail store. As a Retail Assistant  you will be at the forefront of our operations, responsible for ensuring the smooth functioning of our retail store and delivering an outstanding customer experience. Your dedication and attention to detail will play a crucial role in creating a positive and efficient environment for both customers and your team members. 

RESPONSIBILITIES WILL INCLUDE

• Provide fast, friendly, knowledgeable, and helpful customer service whilst meeting the service expectations appropriate to the customers in your area/s and store.
• Provide customer service to agreed company standards including acknowledge and approach all customers.
• Offer to assist customers and provide accurate information about the store.
• Provide friendly, efficient, and responsive service in all situations.
• Maintain a clean, uncluttered environment for easy shopping before opening of trade and during each day.
• Offer product knowledge to match product to customers’ needs.
• Present and display merchandise in a manner that is easy for our customers to shop.
• Use appropriate questioning techniques to identify and match products to customers’ needs.
• Overcome objections and negotiate with customers to achieve a win / win outcome.
• Add value to the sale by providing appropriate add-on products and services to enhance the customer’s purchase.
• Encourage customer loyalty by offering exceptional follow up service.

QUALIFICATIONS AND SKILLS

• Demonstrated customer focused experience in a retail store or similar.
• A positive, enthusiastic, and dependable team player, willing and capable of working across all aspects of the store & professional communication and people skills.
• Ability to quickly develop excellent product knowledge and be confident to share this with our customers.

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We’re managing this recruitment directly and aren’t seeking agency support at this time.

PERKS

• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• Work with a great bunch of friendly people who want to see you succeed.