Supervisor

ABOUT US

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

We’re looking for a friendly and motivated Supervisor to join our Cooktown Hardware team. This role is a great fit for someone who enjoys helping customers, supporting a team, and keeping a busy store running smoothly.

You’ll work closely with the Branch Manager and team to deliver great customer service, support sales, and help create a positive and safe workplace.

Our store is open seven days a week, so weekend availability is required.

RESPONSIBILITIES WILL INCLUDE

In this role, you’ll help with day-to-day store operations, customer service, team support and stock coordination. Hardware or building industry experience would be helpful, but what matters most is a positive attitude, confidence with people and a willingness to learn.

  • Support customers with orders, quotes and product enquiries
  • Follow up quotes, orders and any delays with customers and builders
  • Help monitor stock levels and keep the store running smoothly
  • Lead by example and promote a safe, positive team culture
  • Coach and support team members with product knowledge and customer service
  • Work with the Branch Manager and team to achieve strong sales and service outcomes

ABOUT YOU

  • Previous supervisory experience
  • Friendly, approachable and confident working with customers and team members
  • Strong communication and organisation skills
  • Able to work independently and prioritise tasks
  • Customer focused with good attention to detail
  • Physically able to safely lift and handle goods
  • A Forklift Licence (LF) would be handy but is not essential.

PERKS

  • Take a day off on your Birthday & still get paid for it (subject to eligibility).
  • Free Employee Assistance Program (EAP) for you and your family members.
  • Uniform provided so you can look the part when customer facing.
  • Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
  • Team member discounts may be available (T&C may apply).
  • Be part of something strong, we really are growing together.
  • Your contribution is valued and celebrated; the company culture lives this.
  • Work with a great bunch of friendly people who want to see you succeed.

 

Apply now

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, this may include a Pre-employment Medical Assessment & National Police & Right to Work checks.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.

If this sounds like the right job for you, and your skills and enthusiasm, click the 'Apply for this job' now and include your Resume and Covering Letter.

 

Apply now
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Job no: 585-2026-0550-C(1)

Location: Cooktown

Closing Date: Saturday, 21 November 2026

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