Trade Service & Sales Team Member

ABOUT US

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

• Echuca - Victoria
• Full-time permanent opportunity + attractive annual salary + super + working with an awesome team
• Free Uniform!!
• Safety Boot Reimbursement
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart

The Trade Desk/Sales Team Member is the face of Dahlsens when our builders and trade customers walk into our branch. You will provide expert product advice, manage enquiries, and process quotes and orders via phone, email and in person.

Beyond day-to-day transactions, this role plays a key part in building and maintaining strong relationships with some of Dahlsens’ most valued trade and builder accounts. You will proactively manage customer portfolios, ensuring pricing accuracy, timely follow-up, and consistent service that strengthens loyalty and drives repeat business.

Working closely with Account Manager and the Branch Manager, you will support customer growth strategies, identify upsell opportunities, and ensure every interaction reflects our Yes to Great Service standards. Your ability to understand customer projects, anticipate needs, and deliver commercially sound solutions will directly contribute to branch performance and long-term account retention. 

RESPONSIBILITIES WILL INCLUDE

• Provide customer service to builders and trade specialists
• Merchandise and replenish products in the store
• Pick and pack customer orders when required
• Organise deliveries and ensure customer orders are dispatched in full and on time
• Administrative duties include, phone, email and other duties directed by the Branch Manager
• High awareness of site safety and duty of care for your team, staff, and site visitors
• Finally have a ‘hands on’ with a 'can do' attitude

QUALIFICATIONS AND SKILLS

• Forklift licence (preferable)
• A strong sense of customer service
• Excellent communication skills and a passion to always give the best service
• Experience in retail / trade sales, building & construction or qualified tradesman (preferred but not essential)
• Excellent computer and technical skills
• Microsoft Office 365 skills

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We’re managing this recruitment directly and aren’t seeking agency support at this time.

PERKS

• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• Work with a great bunch of friendly people who want to see you succeed.

Apply now

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