Trade Service Desk Team Member

ABOUT US

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

• Echuca – Victoria
• Full-time permanent opportunity, Monday to Friday + attractive hourly rate + super
• Free uniform and safety boots reimbursement provided up to $120.00
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart

As a Trade Service & Sales Team Member at our Echuca branch, you'll be the face of Dahlsens when our builders and trade customers walk through the door. You'll assist customers with product knowledge, enquiries, quotes and sales orders in person, by phone and via email, and use your product knowledge to recommend the right solution for the job.

This is a flexible role that plays a part across both the trade counter and yard. You'll support customers at the counter, then float between areas during busy periods, help unload early morning deliveries, prepare and load customer pick-ups, and keep yard presentation and stock levels in top shape. You'll also pitch in with stock control, replenishment and inventory checks to keep the branch running smoothly.

Reporting to the Branch Manager, you'll receive ongoing support, guidance and continued development to grow your sales, product knowledge and trade experience.

This is a varied, customer-facing role for someone who loves a chat with builders, takes pride in product knowledge and accuracy, and brings a flexible, can-do attitude every day.

RESPONSIBILITIES WILL INCLUDE

• Providing exceptional customer service across the trade counter, phone and email, addressing enquiries and resolving issues quickly
• Developing and maintaining in-depth product knowledge to offer tailored solutions to builders and trade customers
• Active selling - recommending products and services that match customer needs and support sales targets
• Processing orders, preparing quotes and managing sales transactions accurately and efficiently
• Floating between the trade counter and yard to assist during busy periods so customers are served promptly
• Supporting early morning deliveries and assisting with safe unloading of materials
• Preparing and loading customer pick-up orders accurately and safely
• Providing trade counter cover when required, including admin and customer service duties
• Assisting with stock management, replenishment, inventory checks and maintaining yard organisation
• Organising deliveries and ensuring customer orders are dispatched in full and on time
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

• Background in a Warehouse, Logistics, Trade or Building Services environment (preferred)
• 3+ years' experience in a similar trade counter, sales or yard support role (preferred)
• Current Forklift Licence (LF) (preferred)
• Product knowledge of timber and building materials (preferred)
• Highly organised with strong attention to detail and the ability to multitask
• Strong customer service ethic with a friendly, helpful and patient approach across the counter, phone and email
• Effective verbal and written communication skills, with the confidence to chat with trade customers and builders
• Comfortable working across a variety of tasks at once and adapting to shifting priorities and timelines
• Confident with computer systems, basic mathematical calculations and able to follow procedural documentation
• A team player who is energetic, self-driven, takes initiative and brings a flexible, can-do attitude every day

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• Work with a great bunch of friendly people who want to see you succeed.

Apply now

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