Trade Service Desk Team Member
ABOUT US
Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.
We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.
With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.
ABOUT THE ROLE
- Sale – Victoria
- Full-time permanent opportunity + attractive hourly rate + super + working with an awesome team
- Free uniform and safety boots reimbursement provided up to $120.00
- Be part of a 145 year old organisation that puts its people first and has their best interests at heart
As a Trade Service & Sales Team Member at our Sale branch, you'll be the face of Dahlsens when our builders and trade customers walk through the door. This is a true hybrid role that blends customer-facing trade sales with hands-on stock and administration support, so no two days look the same.
You'll handle general sales enquiries and processing across the counter, phone and email, take care of branch administration, manage stock inwards as deliveries arrive, look after stock ordering and control, maintain stock integrity and accurate stock locations across the branch, and complete branch banking tasks. When the yard or hardware floor needs an extra hand, you'll jump in to assist with order preparation and customer pick-ups, including forklift operation.
Reporting to the Branch Manager, you'll receive ongoing support, guidance and continued development to grow your sales, product knowledge and branch operations experience.
This is a varied, customer-facing role for someone who loves a chat with builders, takes pride in accuracy with stock and admin, and brings a flexible, can-do attitude every day.
RESPONSIBILITIES WILL INCLUDE
- Providing exceptional customer service across the trade counter, phone and email, handling general sales enquiries and processing orders accurately
- Active selling - recommending products and services that match customer needs and support sales targets
- Processing orders, preparing quotes and managing sales transactions efficiently and accurately
- Managing stock inwards, including receiving deliveries, checking against paperwork and putting stock away
- Stock ordering and control to keep the branch well stocked and ahead of customer demand
- Maintaining stock integrity and accurate stock locations across the branch through regular checks and cycle counts
- Completing branch administration tasks, including phone and email correspondence and document management
- Completing branch banking and end-of-day financial tasks accurately and on time
- Assisting with yard and hardware order preparation, including picking, packing and loading customer pick-ups using the forklift
- Floating between the trade counter and yard during busy periods so customers are served promptly
- Reporting hazards, near misses and incidents promptly via Donesafe
- Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community
QUALIFICATIONS AND SKILLS
- Current Forklift Licence (LF) (mandatory)
- Background in a Warehouse, Logistics, Trade or Building Services environment (preferred)
- 3+ years' experience in a similar trade counter, sales, stock control or admin role (preferred)
- Product knowledge of timber and building materials (preferred)
- Highly organised with strong attention to detail and the ability to multitask across sales, stock and admin
- Strong customer service ethic with a friendly, helpful and patient approach across the counter, phone and email
- Effective verbal and written communication skills, with the confidence to chat with trade customers and builders
- Comfortable working across a variety of tasks at once and adapting to shifting priorities and timelines
- Confident with computer systems, basic mathematical calculations and able to follow procedural documentation
- A team player who is energetic, self-driven, takes initiative and brings a flexible, can-do attitude every day
RECRUITMENT AGENCIES
We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.
PERKS
- Take a day off on your Birthday & still get paid for it (subject to eligibility).
- Free Employee Assistance Program (EAP) for you and your family members.
- Uniform provided so you can look the part when customer facing.
- Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
- Team member discounts may be available (T&C may apply).
- Be part of something strong, we really are growing together.
- Your contribution is valued and celebrated; the company culture lives this.
- Work with a great bunch of friendly people who want to see you succeed.
