Trade Service Desk Team Member
ABOUT US
Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.
We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.
With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.
ABOUT THE ROLE
- Wagga Wagga – New South Wales
- Full-time permanent opportunity + attractive hourly rate + super + working with an awesome team
- Free uniform and safety boots reimbursement provided up to $120.00
- Be part of a 145 year old organisation that puts its people first and has their best interests at heart
As a Trade Service & Sales Team Member at our Wagga Wagga branch, you will be the face of Dahlsens when our builders and trade customers walk through the door. You will assist customers with product knowledge, enquiries, and sales orders in person, by phone and via email, delivering outstanding service across every interaction.
This role plays a flexible part across both the trade desk and yard areas. You will support customers at the counter while also floating between areas to assist during busy times, including unloading early morning deliveries, preparing and loading customer pick-ups, and maintaining yard presentation and stock levels.
Reporting to the Branch Manager, you will be responsible for stock control, keeping stock replenished and displayed neatly, and providing support to counter and administrative tasks so every customer walks away with a seamless experience. Your leader will provide coaching, guidance and continued development throughout.
This is a hands-on, fast-paced role for someone who takes pride in customer service, enjoys switching between counter and yard, and brings a positive, can-do attitude every day.
RESPONSIBILITIES WILL INCLUDE
- Providing exceptional customer service across the counter, phone and email
- Developing and maintaining in-depth knowledge of products and services to offer tailored solutions
- Engaging in active selling, recommending products and services that align with builder requirements
- Processing orders, preparing quotes and managing sales transactions efficiently and accurately
- Floating between the Trade Counter and Yard to assist during busy periods
- Supporting early morning deliveries and assisting in unloading materials safely
- Preparing and loading customer pick-up orders accurately and safely
- Assisting with stock management, replenishment and yard organisation
- Conducting regular inventory checks to ensure product availability and accuracy
- Organising deliveries and ensuring customer orders are dispatched in full and on time
- Undertaking administrative duties as directed by the Branch Manager, including phone and email correspondence
- Reporting hazards, near misses and incidents promptly via Donesafe
- Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community
QUALIFICATIONS AND SKILLS
- 3+ years' experience in a similar Trade Service & Sales or Counter Sales role (preferred)
- Background in warehouse, logistics, trade or building services environment (preferred)
- Product experience with timber and building materials (preferred)
- Current Forklift Licence (LF) (preferred)
- Highly organised with strong attention to detail and the ability to multitask
- Strong customer service, communication and interpersonal skills
- Experience with computer systems and comfortable with mathematical calculations
- Ability to adapt to shifting priorities, demands and timelines
- Experience in resolving issues, delivering to deadlines, and administrative duties
- A reliable team player who is energetic, self-driven and takes initiative every day
RECRUITMENT AGENCIES
We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.
PERKS
- Take a day off on your Birthday & still get paid for it (subject to eligibility).
- Free Employee Assistance Program (EAP) for you and your family members.
- Uniform provided so you can look the part when customer facing.
- Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
- Team member discounts may be available (T&C may apply).
- Be part of something strong, we really are growing together.
- Your contribution is valued and celebrated; the company culture lives this.
- Work with a great bunch of friendly people who want to see you succeed.
